We are sorry to hear that you are having trouble connecting! If you receive this error during the pairing process, the following may have occurred:. · SNOO turned off its Wi-Fi® access point. This is done for increased security. · The Wi-Fi® signal i
We are sorry to hear you are having trouble with your connection! Your SNOO may have lost its connection due to the following reasons:. If none of the above suggested steps helped with your issue, please try the following;. Please make sure you have
Please try the steps below to help get your SNOO back online:. If this hasn’t resolved the issue, we recommend contacting our Customer Care team for further assistance. Disclaimer: The information on our site is NOT medical advice for any specific pe
If your SNOO has stopped moving in the middle of a session, we have a few troubleshooting steps to try:. If this hasn’t resolved the issue, we recommend contacting our Customer Care team for further assistance. Disclaimer: The information on our site
First, we want to ensure your baby is positioned on the correct side. The baby’s head should be on the opposite side of the activity button, with their feet pointing toward the button. If it seems like your SNOO is increasing the soothing levels whil
When it comes to the white noise, SNOOs typically emit a gentle humming sound. However, if you notice that your SNOO sound starts breaking or making unusual sounds, please try to power off your SNOO, reseat the power cable from the wall and the SNOO,
There could be several reasons why your SNOO is experiencing no movement. First, please ensure that the Weaning feature is not toggled on. If the feature is not active, please follow the steps below to resolve your issue:. If you’ve verified these se
During the pairing process, the App will join SNOO's Network, and SNOO will look for all nearby Wi-Fi® networks and offer a list of available networks to connect to. Select your preferred network and be sure to properly enter the corresponding passwo
We’ve noticed that some Eero routers may experience issues during the SNOO provisioning process. In these cases, it's helpful to test whether your SNOO can connect to a different Wi-Fi network. Since most people don’t have multiple routers at home, t