We are sorry to hear you are having trouble with your connection! Your SNOO may have lost its connection due to the following reasons:
- SNOO is powered off. Please check that SNOO’s Activity Button has a steady glow. If it is not, check that SNOO has power.
- Home network does not have an internet connection. Confirm that the internet works when your phone is connected to the same Wi-Fi® network.
- The strength of the wireless network where SNOO is located is weak. Please check the strength of the wireless network where SNOO is located using your phone. If it is less than two bars, move SNOO and the router closer together.
- The Wi-Fi® parameters (network name, password...) were modified. Please try to reprovision the SNOO by using the Change Network option.
- Profile➜ Under Manage Devices select SNOO➜ Change Network and follow the on-screen prompts.
- SNOO’s Wi-Fi® might have been turned off: This button is located next to the power button at the bottom of SNOO. Make sure it’s pressed in.
If none of the above suggested steps helped with your issue, please try the following;
- Unplug the SNOO's power cord, wait for 30 seconds, plug it back in, and wait for the activity light to stop flashing white and turn to solid white.
- Reboot your router. Wait until the router is operational.
- Close the app and open it again.
- Test to see if the issue is resolved.
Please make sure you have the latest version of the Happiest Baby App. The latest is always available from the Apple® App Store or Google Play®.
If this hasn’t resolved the issue, we recommend contacting our Customer Care team for further assistance.
Disclaimer: The information on our site is NOT medical advice for any specific person or condition. It is only meant as general information. If you have any medical questions and concerns about your child or yourself, please contact your health provider.