I am getting the error “We can't find your SNOO”. What should I do?Updated 11 days ago
We are sorry to hear that you are having trouble connecting! If you receive this error during the pairing process, the following may have occurred:
· SNOO turned off its Wi-Fi® access point. This is done for increased security.
· The Wi-Fi® signal is too low, or there is some interference.
· Your SNOO Wi-Fi® is turned off.
To troubleshoot this issue, please do the following:
- Make sure SNOO’s Wi-Fi® button is pressed in.
- Reboot your SNOO. (Unplug for 30 seconds and then plug back in, and wait until the Activity Button glows the constant white light)
- In your phone or tablet's Wi-Fi® settings, search for SNOO's network. (ex. Snoo_1234) Please confirm that the SNOO Wi-Fi is visible on the list (you may have to wait a few minutes for the network list to be updated)
- If the SNOO Wi-Fi is visible, go to the Happiest Baby App, and start the provisioning process again.
Please make sure you have the latest version of the Happiest Baby App. The latest version is always available in the Apple® App Store or Google Play®.
If this hasn’t resolved the issue, we recommend contacting our Customer Care team for further assistance.
Disclaimer: The information on our site is NOT medical advice for any specific person or condition. It is only meant as general information. If you have any medical questions and concerns about your child or yourself, please contact your health provider.