My SNOObie isn’t charging or turning on. What can I do?Updated 11 days ago

If your SNOObie isn’t charging or powering on properly, please try these steps:

1. Clean the charging contacts on your SNOObie using a cotton swab to remove any dust or debris.
2. Please also clean the contacts on the charging base and gently press the base’s charging contact to ensure they can move.
3. Place the SNOObie on the charging dock and leave it there for a few minutes. Make sure the charging dock is plugged into power.
4. Check that the green LED light on the charging dock turns on when the SNOObie is docked. This indicates it is charging.
5. After a few minutes of charging, try turning your SNOObie on and off using the left knob on the device.

If this hasn’t resolved the issue, we recommend contacting our Customer Care team for further assistance.

Disclaimer: The information on our site is NOT medical advice for any specific person or condition. It is only meant as general information. If you have any medical questions and concerns about your child or yourself, please contact your health provider.