Placing or Managing an Order

Shipping & Delivery

Returns, Exchanges, Refunds & Warranty

Other

Can't find what you're looking for? Let us help you!

Happiest Baby UK

Purchase and Return Questions

What is SNOO? (Video Tutorial)

Can I use my SNOO for my second child?

How can I clean my SNOO?

How do you store SNOO when not in use?

How do I reboot my SNOO?

Can I disable SNOO's Wi-Fi®?

Can I use SNOO without wireless connection?

Is SNOO portable so that I can use it in other rooms of my home?

What is the maximum baby weight and age for using SNOO?

How do I learn about upcoming sales?

Does SNOO come in different colors?

If SNOO rocks my baby all the time, how will he learn to self-soothe?

What certifications does SNOO have?

Where can I find the serial number for SNOO?

Why is SNOO made from mesh fabric?

All About SNOO

What's included with SNOO?

How do I use SNOO?

How do I set up SNOO? (Video Tutorial)

How do I use the SNOO Sack? (Video Tutorial)

How do I place my baby in SNOO? (Video Tutorial)

Can I use SNOO like a regular bassinet without turning it on?

How do I manually turn on and off SNOO and adjust the levels?

Can I use SNOO without the SNOO Sack?

Why is my SNOO activity button flashing white?

Can I place the cable holder on any leg?

Why does my SNOO "timeout" after Level 4?

Do I have to use the mattress provided with SNOO?

Should the SNOO mattress pad always be used with a fitted sheet?

Can I use SNOO without the legs?

Can I turn off SNOO's white noise?

Can I transfer ownership of SNOO?

Setting Up and Using SNOO

What is SNOO and how is it different from other baby beds? (Video Tutorial)

Should I wait to see if my baby needs SNOO before buying it? (Video Tutorial)

How does SNOO improve a baby’s sleep? How long does it take? (Video Tutorial)

Is the SNOO Sack safe to use right away in the hospital? (Video Tutorial)

At what age is a baby too old to continue sleeping in SNOO? (Video Tutorial)

Will I rely too much on the SNOO for when my baby cries? Will the SNOO replace me? (Video Tutorial)

If my baby sleeps too much, could that make me miss their hunger cues and interfere with breastfeeding? (Video Tutorial)

How is the SNOO Sack different from other baby swaddles? (Video Tutorial)

How does SNOO know when my baby is upset? (Video Tutorial)

Will the constant rocking harm my baby? (Video Tutorial)

Is SNOO just for lazy parents? Isn't it a parent's job to respond to the baby's needs all night? (Video Tutorial)

What are SNOO’s health benefits for babies—and parents? (Video Tutorial)

Helpful Videos

My baby was born prematurely. Is it safe to use SNOO?

Can I use SNOO with my newborn?

Can I use SNOO if my baby spits up a lot?

Can I use SNOO if my baby has acid reflux?

Is it safe to have my baby in SNOO if she occasionally throws up?

Is the sound safe for my baby's hearing?

On the highest speed, my baby's head jiggles more than I expected. Is this OK? (Video Tutorial)

Can I place blankets, lovey or toys inside the SNOO with my baby?

Will SNOO’s motion make my baby dependent on being rocked to sleep?

How does the SNOO promote safe sleep?

How has SNOO been tested for safety?

How is SNOO keeping my baby safe?

Does SNOO keep a hungry baby asleep? Could it interfere with a baby gaining weight?

Will the SNOO be effective if my baby goes to day care?

Main concerns for new parents

How much does the SNOO weigh?

What are SNOO’s dimensions?

What is the voltage of SNOO?

Where is the product manufactured?

SNOO specifications

SNOO User Guide

User manual

Getting Started With SNOO

Can I cancel or modify my order?

Can I order by telephone?

When will my credit card be charged?

Are third-party SNOO rentals approved by Happiest Baby?

Do you offer delayed shipping, and how does it work?

What are the standard shipping time frames?

How much are the delivery costs?

Can my order be delivered to a different delivery address than my billing address?

Can orders be shipped to an APO/FPO address?

Can orders be shipped to a P.O. box?

How can I track my order?

I never received my package. What do I do?

I have received only one part of my order. When will the rest ship?

I received the wrong item in my order. What should I do?

Can I return my items and how?

How does SNOO's 30-day trial work?

What is your return policy?

I received SNOO as a gift, can I return it?

How long will it take to process my refund?

Is there a warranty for my purchased SNOO?

Do you offer gift wrapping?

What are the benefits of a sleep consultation?

How can I get started with a sleep consultation?

Is it recommended for babies to be secured all night long?

Can I use SNOO past 6 months?

Should my baby always sleep in SNOO, or just at night?

How can I tell if my baby is overheated?

Is there specific white noise you recommend?

Is bed-sharing safe for a breastfeeding baby?

Myth or Fact? It’s Safest For Babies To Sleep In The Parents’ Room For 6 Months

How can I properly swaddle my baby?

What if my baby does not take a dummy?

General Sleep Questions

How can I soothe my baby? (Video Tutorial)

Top Tips for Great Sleep in SNOO!

Tips for Babies 8 Weeks and Older

Should my baby be asleep or awake when I put them in SNOO?

What if my baby will not calm or fall asleep in the SNOO?

What should I do if my baby does not like to be swaddled or keeps escaping from the sack?

My baby’s arms wiggle free by pushing SNOO Sack's inner band up to the top of their chest. How can I keep that from happening?

The SNOO sack's fastener strap rides up on my baby. How can I prevent that from happening?

How long should I wait for SNOO to "do its thing" before intervening when my baby is crying?

Adjustment period with SNOO

How often should I feed my newborn baby?

Should I Swaddle Before Or After Breastfeeding?

My baby is constantly waking to feed. How can I prevent this?

Myth or Fact? Breastfed Babies Should Be Fed Every 2 Hours…All Night Long

Feeding

How can I make my baby be happier and sleep longer in SNOO?

What Is The 3-Month Sleep Regression?

Why is my baby waking every couple of hours in SNOO?

Is too much sleep for a baby ever a concern?

If I travel without my SNOO, will my baby’s sleep stay good…or fall apart?

My baby is sliding into the SNOO sack. How can I prevent that?

Maintain Great Sleep

What if my baby doesn’t take a pacifier?

When should I start using the Weaning feature?

When should I put SNOO and my baby in their own room?

Can you offer sleep tips for my older baby or toddler?

Weaning & Transitioning Help

Sleep Support

Where can I download the Happiest Baby App?

What does the Happiest Baby App do?

What devices support the Happiest Baby App?

Do I need to use the same email for my Happiest Baby App account as I did for my SNOO order?

How do I set up my account and baby’s profile in the Happiest Baby App?

I misspelled my email address in the App. How can I fix it?

I forgot my login password. How can I recover it?

How do I navigate through the Happiest Baby App?

How do I pair my SNOO to the App?

Can I pair multiple SNOOs to a single account?

How do I unpair my SNOO?

Can SNOO or SNOObie sync with multiple mobile devices?

Why is the Happiest Baby App asking me to enable location?

Can I set up my device with Bluetooth?

Why can’t I see my Sleep Log Data anymore?

How can I delete my Happiest Baby Account?

Is the SNOO App being discontinued?

How do I export my Sleep data?

How to Set up Mobile App

What is the difference between the Free and Premium versions of the Happiest Baby App?

Is there a minimum commitment for the Premium Subscription to the Happiest Baby App?

Do you offer a free trial for the Happiest Baby App Premium Subscription?

How do I purchase a Premium Subscription to the App?

Can I pause my subscription and restart it later?

What happens after a subscription is canceled?

How do I cancel my paid Premium Subscription?

Where can I check my Subscription status?

What are the benefits of the Happiest Baby App Premium Subscription after my baby outgrows SNOO?

If I upgrade to the Premium Subscription, will I be able to view all historical SNOO data?

If I already paid for a Premium Subscription and then buy a SNOO, will I stop being charged?

What happens to my Premium Subscription if the payment is declined at the time of renewal?

If I have multiple babies, do I have to pay for a subscription for each SNOO?

How does the Happiest Baby App auto-renewing Premium Subscription work?

Do I qualify for an additional free premium subscription?

How do I start my next free premium subscription period?

Why didn’t my premium subscription start?

Which account/email gets the free premium subscription?

If I don't have the Happiest Baby App Premium Subscription, what will happen to my data and App features?

Why is the 2-week trial for the subscription no longer available?

Premium Subscription

What’s the Tracker feature?

How do I change the units of measurement on my Tracker?

How can I zoom in on my Log for more details?

Can I track other activities besides sleep?

How do I edit a sleep session?

How do I edit a feeding?

How do I track feedings with the Happiest Baby App?

How do I track pumping sessions with the Happiest Baby App?

How do I edit a pumping session?

How do I edit a diaper change?

How do I track diaper changes with the Happiest Baby App?

How do I edit a measurement?

How do I track growth with the Happiest Baby App?

Tracker

Which Happiest Baby App features do parents love the most?

What is the Motion Limiter setting?

Why is my SNOO still going past level 2 with Motion Limiter on?

How can I lock SNOO on a specific level?

What is the Weaning Feature and when should I use it?

How do I enable the Weaning feature?

Can I use Weaning Mode with an increased Motion Start Level in the Happiest Baby App?