Why is my SNOO not powering on?Updated 2 months ago

Please try the steps below to help get your SNOO working:

• When SNOO is powered on, the button on the foot-end (called Activity button) should be lit. If not, try the following;
  • Check that the power cord is plugged into the power pack and underside of SNOO’s platform. 
    • You should hear two clicks when plugging the cord into SNOO.
  • Check that the power button is pressed in.
    • The power button is located underneath  SNOO, next to the WiFi button. Make sure to not press the WiFi button, as it will disable the WiFi
  • Please check that the outlet has power. 
    • Plug a lamp, or something else that you know should turn on, into the outlet.
  • Once activity button light is solid white, SNOO can be started after attaching the SNOO sack to the two safety clips and then pressing the Activity button.

If this hasn't resolved the issue, we recommend to submit a request for further assistance.