I received the wrong item in my order. What should I do?Updated 2 months ago
We are sorry to hear you didn’t receive your intended item.
First, please double-check your order confirmation email to confirm the item you purchased. If the confirmation shows a different item than expected, your order may have been placed with that selection, and you can proceed with returning the item if eligible.
If your order confirmation includes the item you intended to buy and you did not receive it, please contact us so we can make this right. When you reach out, provide your order number, a brief description of the issue, and a photo of the item you received, the packing slip, and the shipping label on the box. Keeping the packaging and all accessories together will help us resolve this quickly.
If you purchased through another retailer, please contact the retailer directly for assistance. They can review your order details and provide the fastest resolution.
Disclaimer: The information on our site is NOT medical advice for any specific person or condition. It is only meant as general information. If you have any medical questions and concerns about your child or yourself, please contact your health provider.