I did not automatically receive a Premium Subscription for free, however I bought SNOO from Happiest Baby (or an authorized partner) and am the first user. What should I do?Updated 11 days ago

If you believe you should have received a free Premium Subscription but didn’t, here’s what you need to know:

• Purchases after July 15, 2024: All brand-new SNOOs purchased from Happiest Baby (or an authorized partner) include 9 months of free Premium Subscription. It is automatically applied to the first account that pairs the SNOO in the App.

• Purchases before July 15, 2024: You’ll keep your free Premium Subscription for any future children when using the same Happiest Baby account and the same SNOO. 

Please note: If you were the first person to pair your SNOO and are still using the same Happiest Baby account, you will automatically receive a new 9-month Premium Subscription when you pair the same device with a new baby profile in the App. This automatic renewal can be used only once. If you need Premium for another baby after that, please contact our Customer Care team with:

• Your proof of purchase (order number, email, full name, or shipping address)

• Your SNOO serial number

• The email address of your Happiest Baby account

Disclaimer: The information on our site is NOT medical advice for any specific person or condition. It is only meant as general information. If you have any medical questions and concerns about your child or yourself, please contact your health provider.